Thought like to share a link with you. A link that I think some of us or many of us might find it useful as a consumer.
Though I certainly hope I won't need it but...if we need someone to assist to get back what we ought to as consumer, we can go to National Consumer Complaint Centre.
I learnt this site from another blogger who managed to get back his RM21 after making a complaint.
If you interested to know his story check out his blog entry here.